Hinterlect has 18 years experience within the Telecommunications Industry in both United Kingdom and Australia. All experience includes various types of Support Desk Roles. Experience includes System Engineering within a UK Base Fire Service, Field Technician for one of UK’s largest Telco’s as well as 12 years of working as a VOIP / UC / Contact Centre Engineer for Australian MSPs, with the last 10 years being remote.
Experience includes:
12 Years of Mitel Experience including 300 MiVB, MiCC Business, MiCollab, MBG, OIG and MSL servers
3 years of Genesys CCP involving API integrations with 3rd Party applications
5 years of Microsoft Teams
10 years of Vpshere and Hyper V environments
18 years of Microsoft Windows Servers/ SQL / O365
10 years of Connectwise
Familiarity of ServiceNow ITSM
30 years of the basic fundamentals of Information Technology
HINTERLECT 