Hinterlect has 19 years experience within the Telecommunications Industry in both United Kingdom and Australia. All experience includes various types of Support Desk Roles; including 24/7 System Engineering support within a UK Base Fire Service, Field Technician for one of UK’s largest Telco’s as well as 12 years working as a VOIP / UC / Contact Centre Engineer for Australian MSPs, with the last 10 years being remote.

Experience includes:

12 Years of Mitel Experience including 3300 MiVB, MiCC Business (Voice and Multimedia), MiCollab, MBG, OIG and MSL servers

4 years of Genesys CCP (Voice and Multimedia) involving API integrations with 3rd Party applications

5 years of Microsoft Teams

10 years of managing servers within Vpshere and Hyper V environments

18 years of Microsoft Windows Servers/ O365 Suite

10 years of Connectwise ITSM

Familiarity of ServiceNow ITSM

28 years of the basic fundamentals of Information Technology

28 years of typing experience with 60wpm touch typing ability